Do you have any stores where I can try Christeli out?
In 2001 we decided to stop selling to retail stores. By shipping Christeli's from our factory directly to your home, we were able to cut the mark-ups and deliver the same product for around 40% less.
What is the sleep trial?
We believe sitting on a mattress in a store for five minutes to see if it's the right one doesn't work well. That's why we offer a fifty-night home trial. If it's too firm, or too soft, you can exchange it and Christeli will pay all of the shipping costs. If your new selection cost more, you simply pay the difference. If it cost less, Christeli will credit the difference. This is a one time exchange and exchanges must be for the same size. Adjustable beds, the Christeli Mattress Protector, Christeli Foundation, Down Comforter and Christeli Sheets cannot be exchanged or returned.
When will I receive my mattress?
We craft each Christeli one by one, by hand, the old fashioned way. It takes up to 14 hours to build your Christeli and then we ship it to your home. Transit time after shipment is approximately 2-5 business days. On average from the time your order until the time you receive your Christeli is 1 1/2 weeks.
What if my mattress forms impressions?
That's unlikely to happen for at least 10-15 years. However, if you observe a visual impression great than 1 1/4 of an inch, please let us know so we can help replace the mattress.
How do I use my warranty if I think I have a defect?
If you think your Christeli mattress may have a defect, give us a call to let us know what's going on. Usually a few pictures will help illustrate your concern so we can help.
How long is the adjustable bed warranty?
Every adjustable bed model is covered by our 20-Year Pro-Rated Warranty. The first year is non pro-rated and all parts and labor are fully covered.
How long is the mattress protector warranty?
Christeli mattress protector is covered by our 5 year warranty.
Will I feel my partner move around?
Our foam is designed to isolate movement, so you won't feel your partner move in bed.
Does the mattress smell or off-gas?
There might be a new mattress scent for a few hours, but it goes away very quickly. The scent is not from any harmful chemicals.
Do Christeli mattresses sleep warm?
We get asked this question everyday, but in fact, sleeping warm on a Christeli is not an issue. Unlike generic memory foam, Christeli® Foam is crafted with an open cell design, so air can freely pass through allowing warm air to escape.
Can I use my existing box spring?
You can use your existing box spring if it's in new condition. You can also place your Christeli mattress on a platform bed, the floor or a slatted bed frame — just make sure the slats are no further apart than four inches. If they are indeed wider, you can use plywood or a bunkie board.
What is the weight capacity?
Christeli mattresses are designed to support up to 300 lbs per person, for a total of 600 lbs on a two sleeper size.
Lux Estate and Palais Grand Royale models will support up to 400 lbs per person, for a total of 800 lbs on a two sleeper size.
Is there a "break-in" or adjustment period?
While most Christeli owners experience their best sleep ever the first night, others may need some time for their body to adjust to a healthy sleep surface, sometimes up to 20 night's!
Can I use a heating pad?
You can absolutely use a heating pad.
Does it contain formaldehyde?
We do not use formaldehyde, ever.
Do you use flame retardants?
We use a proprietary flame retardant sock that's made of silica, and there are no chemical flame retardants in our foam.
Do any models have a pillow top?
We do not make any pillow top mattresses. Every Christeli is designed so you to sleep close to our Christeli® Foam.