Our 100 Night sleep trial
We want you to love your Christeli mattress and know it can take the body at least 20 days to adjust to a new mattress. So, we give you 100 nights to try it out for free with the ability to exchange it if you aren't satisfied.
Relax and Adjust
For many, our Christeli mattresses are love at first sleep. But some people need a few weeks for their body to fully adjust to the unique and proper support of a handcrafted memory foam mattress.
Don't sweat it, it normally takes about 20 days to adjust, this is perfectly normal and well within our 100 night trial period. You might wake up ruffled for a week or two as your body adapts, but you’ll soon experience the best sleep of your life.
Excellent product and good service.
I replaced an old bed frame and mattress with the new Christeli ones and I am very happy. There was no having to get used to it. Perfect.
The bed frame goes well with the new mattress and was easy to put together.
This is my second Versailles 10" Firm mattress. It's Awesome! Would definitely recommend.
The service and bed are fantastic!
These pillows are amazing! Between these pillows and the new mattress, I've had the best sleep of my life. This was a great investment for myself and my husband. I definitely recommend getting them.
I use to think that in my 40's that it was just normal to wake up in back pain. That became a thing of the past, once we purchased this mattress. Best sleep that I have ever had. I so wish that we could bring it with us on vacation.
Super disappointed in the fact your
upholstered queen platform frame does not fit with the adjustable bed. Can't use the drawers at all because of the undercarriage arrangement. I thought everything was compatible. I would return if it were not for the hassle of labor intensive dismantling and repackaging.
This is by far the best mattress I have ever owned. It is soft on top, but still supports your body throughout the night. My husband and I bought this bed twice this year. Once to replace our old mattress and to furnish a guest room.
Astoria 11.5" Medium Firm
First time buying a memory foam and I have to say I was highly impressed! The quality and the feel is amazing. I sleep so much better then I ever did . I would highly recommend!
I love how it’s 2 pieces and I can adjust the firmness. The top is tempur pedic and has helped stop the soreness in my shoulders from a normal bed. Amazingly comfortable
This mattress is absolutely terrible. From the start we had issies with quality control. I habe had it since 2016 and we have been sleepong terri ly for uears now. I contacted customer service as the mattress has a "lifetime warranty " but the requirements to trigger the warranty are insane. I was induced by this company into purchasing their matteress with false promises of an incredible warranty and its not the case. Do not purchase feom Chistelli.
1. One full view picture of your mattress with all the linens removed.
2. One picture with a lightweight flat object across the visible indentations (long enough to rest on the highest points of your bed leaving a gap over the depression), with a ruler resting in the indentation to see the measurement of body impression formed. Do not rest ruler inside of sewn down buttons, please use the top/flat part of the mattress to measure depressions. Please do not set anything heavy on the bed to show the depression. (Shower curtain rods or broom sticks work best!)
3. One full view picture of the base portion of the mattress with the comfort top removed. Measure any depressions in the same manner if this section of the bed is damaged.
4. One full view picture of the box spring, with the mattress removed or similar support structure such as slatted base/platform etc to make sure issues aren't arising from poor support.
5. One full view picture of the bed frame, with the box spring and mattress removed, as above, if there is additional support below #4 please also attach a photo of this to make sure issues aren't arising from lack of proper support.
I did not order anything 14 days ago!
Why does this occasionally happen?
It’s a great question. The truth is most mattresses aren't made to adequately support your body’s natural shape. So, over the years, your body has become accustomed to insufficient support and been forced to compensate.
Because of that compensation, your body is not used to the correct support your new Christeli mattress provides. It’s like your body is now slowly unwinding and returning to a more balanced state. It may be a bit of a process, but trust us, it’s worth it.
100 Night Sleep Trial Policy
Christeli beds (i.e., mattresses) are covered by an in home Sleep Trial Period that begins the day your new Christeli bed arrives. The Sleep Trial Period for Christeli beds is 100 nights. If, after sleeping on your new bed for a full 20 nights, you are not completely satisfied, contact us before the end of the 100 Night Sleep Trial Period to arrange for the exchange of your purchase. Please note items exchanged at any time under the Sleep Trial Policy do not qualify for a new in home Sleep Trial Period. The in home Sleep Trial Policy only applies to products specifically listed in this section and does not apply to products previously exchanged under any other policy. For any permitted returns, return fees (including but not limited to shipping or pick-up fees) may apply. Depending on the product purchased, the only available return option may be to have the product picked up by us at your cost.