This mattress is absolutely terrible. From the start we had issies with quality control. I habe had it since 2016 and we have been sleepong terri ly for uears now. I contacted customer service as the mattress has a "lifetime warranty " but the requirements to trigger the warranty are insane. I was induced by this company into purchasing their matteress with false promises of an incredible warranty and its not the case. Do not purchase feom Chistelli.
1. One full view picture of your mattress with all the linens removed.

2. One picture with a lightweight flat object across the visible indentations (long enough to rest on the highest points of your bed leaving a gap over the depression), with a ruler resting in the indentation to see the measurement of body impression formed. Do not rest ruler inside of sewn down buttons, please use the top/flat part of the mattress to measure depressions. Please do not set anything heavy on the bed to show the depression. (Shower curtain rods or broom sticks work best!)

3. One full view picture of the base portion of the mattress with the comfort top removed. Measure any depressions in the same manner if this section of the bed is damaged.

4. One full view picture of the box spring, with the mattress removed or similar support structure such as slatted base/platform etc to make sure issues aren't arising from poor support.

5. One full view picture of the bed frame, with the box spring and mattress removed, as above, if there is additional support below #4 please also attach a photo of this to make sure issues aren't arising from lack of proper support.

I did not order anything 14 days ago!

This is the best mattress, delivery & set very easy. 3yrs Strong.
I will make my next purchase Christeli

I have not purchase a mattress from your company for several years. So please let me know where it was shipped and who paid for it.

I should not be receiving this request...

I purchased a mattress from your several years ago - NOTHING recently. Please let me know what is going on - what credit card was used.

This is the fifth mattress that I have purchased from you. Obviously, I love sleeping on your mattresses.

Nice

Love this mattress and after 8 years it's still amazing!

Third order from christelli. All have been as expected, reasonably comparable pricing, good quality and great delivery.

Love the mattress cover. Great protection for our new mattress but so thin you don't know its even there.

I love the Danieli. I sleep on stomach a lot and this bed had the needed firmness that I need as well as the softness. I had the Madeline which also is very nice, but ended up being too soft for sleeping on my stomach. It would be great for a side sleeper.

No complaints after 14 days.
The customer service is very good!

Christeli is a good company to work with. They back up their their product no questions asked. We had to get a replacement due to some very minor defects and they sent us out a new one right away. Good quality mattress too. We love it!

I am so impressed with Chisteli. This is one of my best experiences in customer service. I will recommend you, always, and purchase any future mattresses from you. The quality and firmness is exceptional. We are so happy.
Thank you