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Shipping & Delivery

Christeli works tirelessly to ensure that the mattress and accessory buying process is seamless. Below are some details around our shipping process.

Is there a cost to shipping?

Christeli offers free shipping for all products purchased on our site and shipped within the contiguous 48 states.

Who will deliver my products?

Christeli ships all of our products using FedEx Home Delivery services. FedEx Home Delivery delivers 7 days a week and does not require a signature at delivery.

How long does it take for my mattress to ship?

Every Christeli Mattress is handcrafted to order by trained artisans and goes through a multi-point inspection process. As a result, it usually takes us up to a week to make your new mattress (accessories are usually shipped within 48 hours). Once the mattress or accessory has shipped, delivery usually takes 1-5 days from the time of shipment, and we generally see 2-3 days on average. If you require your product to be delivered on a specific date, reach out to us at help@christeli.com or (888) 970-3563, and a Christeli customer service agent will work with you.

Why did I only receive part of my order?

Christeli occasionally ships its products from multiple locations, so you may receive parts of your order over multiple days.

Why did I only receive part of my mattress?

Some Christeli mattresses are more than one piece and may be shipped in up to two boxes.

How will I know when my product has shipped?

Christeli will send you a confirmation email when you complete a purchase and then another email with tracking details once your product ships. You may receive multiple tracking emails if your order contains more than one product. Additionally, you can go to our Track My Order page to see the status of your purchase.

How can I track my order?

To track your shipment, please go to our order tracking page here.

What should I do if my order arrives damaged?

We do our best to package your mattress so that it arrives free from damage. If you are among the less than 1% who receive a damaged product, please note it clearly on the paperwork the driver provides you and email us immediately at help@christeli.com, along with pictures of your damaged product. Our friendly customer service team will work with you to ship out a new product. If you do not mark the damage on your delivery receipt and we do not hear from you within 24 hours of receiving your damaged product, we will not be able to ship you a new product and your return policy is voided.

Should you need further information or assistance, please reach out to us at help@christeli.com or (888) 970-3563 and a Christeli customer service agent will help you!